Bench notes
Mary & Derek at Work
Anything missing here gets answered faster by phone — (564) 221-8355, and a human picks up.
Same-day arrivals are available most weekdays for calls that land before mid-morning, with no-cool refrigerators and freezers triaged to the front. Later calls take the next morning’s first slots. The dispatch point being inside University Place is what keeps those words honest.
A stated diagnostic visit charge, quoted at booking. The diagnosis produces one written price for the complete repair on your job sheet — approved by you before work starts. No hourly meter, no menu of padded flat rates.
The written record of your visit: what was measured, what the readings meant, what was quoted, what was done. Yours to keep, and ours to reference when the machine or its housemate acts up two winters later.
Yes — mainstream, premium and discontinued alike, on an independent basis. We hold no factory authorizations and claim none; what we hold is instruments, procedure, and the parts channels for everything from Speed Queen to Sub-Zero.
Gas dryers and ranges, yes — the full burner chain on the appliance side of the shutoff valve. The supply side belongs to a plumber, and the job sheet routes you there whenever the fault crosses that line.
Constantly. Job sheets forward cleanly to owners, quotes come in writing, tenants get scheduled directly, and invoices behave for bookkeepers. Standing arrangements welcome.
No. The shop works for the household or owner who calls — one relationship, one invoice, nobody’s adjuster between your machine and its repair.
The job sheet answers with numbers: repair price against the machine’s age, condition and parts future. Old platforms often win on merit. When they lose, we say retire and step aside — the shop sells no appliances, so the verdict has no thumb on the scale.
Parts and workmanship both — the terms print on the job sheet with the quote. Should the identical fault resurface within that period, the follow-up costs you nothing.
Plain words about what the machine is doing, the model number if it is easy to reach, and any code the display shows. Sixty seconds of intake usually loads the truck with the right part.